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FAQ

How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Hadasu profile by clicking here to register.

I forgot my password

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

How do I place my order?

Ordering online from Hadasu.com is easy! When viewing an item, simply it, add the quantity needed and then click ‘ADD TO CART. Once you have your desired items in your CART, simply click the ‘PROCEED TO CHECKOUT’ button.

You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time.

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Hadasu Main Order Statuses

Once we receive your payment, your order will go through several steps before being “shipped out”, at the end of the process you will received an email with the trucking number for your order.

What kinds of payment are accepted?

We accept the following forms of secure payment:

PayPal and Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.)

What currencies can I pay?

We are only able to accept USD Dollars at the moment.

Is my privacy and personal information secure on your site?

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.

Will I have to pay any sales tax?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. All shipments from China are Delivery Duty Unpaid. Therefore, If any, these charges must be paid by the customers.

Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Hadasu cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Do you ship to my country?

We ship orders all over the world.

How much is the shipping cost?

FREE SHIPPING

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information.

How do I return or exchange an item?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse.

Hadasu.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Hadasu.com do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.

Refunds

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.

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